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[Alaia] Retail Executive
Luxury & Retail
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Position Summary
In the context of our retail development in Korea, the Retail Operations Executive will contribute to the growth of the Maison through supporting business performance and retail excellence by driving performance analysis, monitoring store operations, ensuring retail excellence standards, sales administrative tasks and enhancing clienteling strategies.
KEY RESPONSIBILITIES
Key responsibility 1 – Business Analysis & Reporting
Support the implementation of business strategies, policies, and operational processes, under the guidance of the Line Manager, focusing on administrative aspects.
Conduct regular analysis of sales performance & KPIS at store level to monitor business trends and identify opportunities for improvement.
Support the achievement of monthly sales targets through close monitoring and management of KPIs.
Conduct in-depth performance analysis at store and staff level to assess productivity, efficiency, and client service standards, and recommend actionable improvements.
Produce and deliver timely, accurate performance reports to support business decision-making.
Maintain and update operational procedure documentation in collaboration with stakeholders to ensure accuracy and relevance.
Prepare business presentation materials for the Line Manager's use in meetings.
Conduct market research and regular analytical reports on market trend and competitor information to support brand development and retail excellence.
Key responsibility 2 – Retail Operations
Oversee daily operational administrative tasks to ensure seamless operations, including coordinating operational communications.
Provide comprehensive backroom support through close coordination internally and department store officers to ensure timely and effective resolution of business and retail operational issues.
Support retail boutiques in daily operations, addressing customer complaints, tracking goods transfers, following up on store maintenance, and resolving system errors.
Assist with retail activities such as promotions, new product launches, special events (PSR, VIP event, trunk show) and visual merchandising guidelines; evaluate results and provide feedback to the Line Manager.
Manage retail staff uniforms, including ordering, allocation, and inventory.
Oversee boutique packaging orders and distribution.
Review staff shift schedules and monitor attendance for retail boutiques.
Serve as the primary contact for retail system inquiries and training needs.
Coordinate new boutique openings, ensuring all operational aspects are addressed.
Coordinate monthly and yearly store inventories, in collaboration with Richemont local entity
Ensure security and HSE standards are respected in all stores, in collaboration with Richemont local entity
Monitor stores’ storage capacity and adapt store storage occupancy if needed, in collaboration with Retail Merchandising
Key responsibility 3 – Retail Excellence
Ensure Global Retail Excellence guidelines are respected on the market
Support the collection and analysis of CRM and clienteling data to enhance customer engagement strategies, improve client retention and drive store performance
Monitor and analyze client segmentation by store, providing actionable insights to optimize client development and targeted commercial actions.
Ensure accurate collection and tracking of store operational data, including store duty and overtime, to support workforce planning and reporting efficiency.
Support incentive scheme management through accurate calculation and validation of commissions, ensuring compliance with internal guidelines for management approval and HR payroll processing.
Support the Line Manager by updating the operation manual with current best practices and procedures while monitoring and analyzing retail excellence KPIs to identify trends, improvement areas, and innovation opportunities, then presenting actionable recommendations.
Key responsibility 4 – Manage the sales & wholesale administration
Creating, Invoicing and Placing Wholesale Orders & Re-orders
Creating new partners / accounts on SAP with accurate information
Collecting Product Master data info each season to be Compliant with local regulation
Updating the Customer Master data into SAP
Ensuring product allocations and tracking of deliveries, follow-ups and resolution of any claims linked to order or delivery
Managing return to vendor processes
Following any payment issue with Accounting team and editing Credit/ Debit memos
Sharing weekly reports with commercial teams and deliveries updates with partner’s supply chain teams
Formalizing and updating business procedures
Working closely with all internal and external customers so as to deliver the best-in class customer service
Supporting stores with system admin tasks like vendor creations, extentions, PO creations and GRs confirmations with procurments teams
Requirements
Proven experience in operations, sales administration and supply chain in the retail industry, preferably within luxury or premium environments
Solid analytical and organizational skills with great sense of initiative.
SAP (SD) and Microsoft Office knowledge
Fluency in Korean and in English is required
Structured, autonomous, hands-on and able to manage priorities and multi-task
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