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Training Manager
manager · Sales & Business Development
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
FOR THOSE WHO EMBRACE TRANSMISSION
Join a Maison where transmission of savoir-faire is an ever-evolving quest, drawing on our heritage to trailblaze an even brighter future. Play your part in driving our collective success.
YOUR ROLE
We are seeking a dedicated Training Manager to spearhead the Vacheron Constantin training strategy for our retail and wholesale sales teams. This pivotal role involves defining and executing comprehensive training plans, identifying specific development needs, and ensuring consistent brand messaging across the region. You will be instrumental in enhancing the teams' skills, optimizing sales performance, and fostering a culture of continuous learning, working in close coordination with HQ, Boutique & Sales Managers, and the local HR teams.
PLAYING YOUR PART
You will serve as the Vacheron Constantin knowledge expert, educating sales teams on brand history, creations, and competitive advantages. Your responsibilities include planning, organizing, and delivering all retail and wholesale trainings, encompassing e-learning, in-boutique coaching, and role-plays to refine sales techniques. You will also act as an L&D expert, building annual training programs, establishing individual development paths, managing the training budget, and collaborating with HQ. Additionally, you will support retail performance by identifying high-potential talent, implementing performance improvement action plans, and monitoring Mystery Shopping results.
WHAT WILL MAKE YOU SUCCESSFUL?
Success in this role will require:
- Essential retail experience within a boutique environment, ideally in luxury, with a proven track record in developing and implementing training strategies.
- Fluency in both English and Arabic.
- Profound knowledge of Vacheron Constantin or a strong capacity to quickly master brand specifics.
- Exceptional communication, interpersonal, and facilitation skills, capable of captivating and adapting to diverse audiences.
- Strong organizational and budgetary management skills for planning and executing comprehensive training programs.
- Highly analytical, proactive, and creative, with the ability to assess situations, synthesize information, and drive innovative, action-oriented solutions.
- A collaborative team-player with an autonomous approach, eager to learn, share, and contribute to continuous improvement in line with the Maison's values.
- Willingness and ability to travel frequently (~70%) to support field operations.
Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.
If this fires your imagination, we welcome your application.
#Richemont #WeCraftTheFuture