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Client Advisor / Senior Client Advisor
senior · Luxury & Retail
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Develop Client Relationship
Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint
Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking
Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities
Consistently achieve and ideally exceed the sales target, always following retail guidelines
Master the key moments of the sales ceremony
Asking the right questions to engage customers to talk, listening to their needs and getting the right information to make the sale and ensuring they come back to the boutique
Handling negotiations and objections with ease
Assist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide exceptional client experience
Remain knowledgeable on industry news and competitors
Act as a Maison ambassador
Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer
Deliver daily boutique operations
Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique
Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
Assist in the merchandising and daily maintenance of displays and back-stock
Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
WHAT WILL MAKE YOU SUCCESSFUL?
You are a dynamic, passionate and a self-driven Sales Person who wants to be an Ambassador of our prestigious Maison
You are result-oriented, efficient, focused on quality service and willing to constantly improve on what has been achieved
You are a true team player with strong communication skills, excellent interpersonal competences and empathy
You are action oriented, assertive in negotiating and willing to close the deal
You hold a good knowledge of local market including awareness of competitors and clients
You have proven success and experience in luxury retail or service in a similar position in sales and customer service.
You are an excellent communicator, able to develop a local and international clientele by constantly nurturing relationships
Written and spoken English, other foreign languages highly appreciated
You are organized and familiar with general IT skills, MS Office
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