The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
We’re looking for a Deputy Boutique Manager (m/f/d) for our Boutique in Berlin.
KEY RESPONSIBILITIES
Team Management & People Development
- Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times
- Ensures the day-to-day management, training, coaching & motivation of the boutique team,
- Monitors individual objectives, evaluates the individual performance, and supports personal development and talent development under the supervision of the Boutique Manager,
- Ensures the proper knowledge & respect by all members of the team of the processes and Maison’s procedures at all stages of the sales ceremony,
- Is responsible for the integration o f new comers
- Follows up on training and sales coaching with the direct report
- Evaluates, sets and monitors the performance and objectives for the direct report
Boutique Operations & Administration
- Supervises and is responsible
- for the back office and administration of the boutique
- Oversees the boutique expenses and ensures the execution and delivery in time of all boutique reports
- Implements and monitors all brand and boutique policies, procedures and guidelines
- Respects all group, Maison and boutique policies procedures and guidelines
- Participates to the set up and breakdown to the boutique
Boutique Performance
- Assist the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve brand & boutique targets
- Lead the implementation and monitoring of the boutique action plans
- Assist the Boutique Manager to optimize boutique quantitative and qualitative performance, notably through the breakdown of all boutique targets into monthly, daily and individual targets
- Responsible for the store turnover and for achieving sales objectives
- Ensures the development and strengthens the relationship with existing clients by encouraging appropriate actions and sales” follow-up” by the team
- Assists the boutique manager to monitor the boutique KPIs
Client relationship & portfolio development
- Act as an Ambassador of the Maison and supports the Boutique Manager to enlarge the boutique clients’ portfolio, grow loyalty and build direct contacts with new clienteles as well as VIPs
- Master a strong knowledge of the boutique clienteles and assess local market opportunities assisting the Boutique Manager in the development of a proactive and effective client development strategy, implementing & monitoring relevant CRM programs and actions and their ROI,
- Actively contributes to the organization & coordination of clients’ treatments and boutique events,
- Follows up the quality of clients data registration
- Ensures that the teams are consistently providing an exceptional client experience (client gifting) and maintaining the highest degree of courtesy and professionalism.
- Ensures staff’s appearance: uniforms, personal presentation, language, attitude with clients.
- Acts as a key contact in the boutique for transversal and digital projects
Boutique experience
- Monitors the boutique welcoming & flows’ fluidity (waiting time, space organization, clients’ journeys...), and co-leads the Continuous Improvement process
- Contributes to growing and enriching the in-boutique service offer, ensuring a highly professional & unique client treatment and experience excellency: boutique’s identity, in-store experiences, VM & services
- Carefully monitors the Client Experience Barometer boutique performance, elaborate & implement the related action plans
What you will bring along:
- 5-7 years of experience in selling luxury items, ideally in the jewellery and/or watch industry plus relevant management experience.
- Excellent communication skills in German and English
- Strong leadership skills and a keen sense for our customers
- Excellent analytical, organisational and interpersonal communication skills
- Resilient team player with a confident, open and appropriate demeanour
- Exact and precise working methods and ideally knowledge of SAP or a similar merchandise management programme