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Client Advisor
Luxury & Retail
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Main Purpose
Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel OONM + give clients what they desire and aspire, turning them into ambassadors.
Key responsibilities
Develop Client Relationship
- Delivering an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint.
- Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking.
- Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities.
Consistently achieve and ideally exceed the sales target, always following retail guidelines
- Master the key moments of the sales ceremony.
- Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique.
- Handling negotiations and objections with ease.
- Assist and support after sales clients in accordance with Maison values.
- Act as a referent and offer recommendations that will provide exceptional client experience.
- Remain knowledgeable on industry news and competitors.
Act as a Maison ambassador
- Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
- Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
- Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer.
Deliver daily boutique operations
- Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique.
- Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
- Assist in the merchandising and daily maintenance of displays and back-stock.
- Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
- Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.)
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