Vista previa de la oferta
CLIENT EXPERIENCE PROJECT MANAGER
senior · Other
THE WATCHMAKER OF WATCHMAKERS
Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.
You will be responsible for developing and deploying innovative in-store and online client experiences that bring Jaeger-LeCoultre's manufacture heritage to life from phygital installations in flagship boutiques to digital storytelling on the brand's online platforms. Strong project ownership, rigorous coordination, and a client-centric mindset are essential to succeed in this role.
HOW WILL YOU MAKE AN IMPACT?
1. Retail & Phygital Instore Experience
Lead the end-to-end development and implementation of in-store client experiences integrating brand storytelling through:
- Interactive and phygital installations of new Client Experience in all new POS openings
- In-store screen deployment and audiovisual experiences in all POS in coordination with external agency
- Integration of manufacture storytelling content into retail software platforms
- Full ownership of related project budgets: purchase orders, invoice tracking, financial forecasting
- Reporting frameworks to evaluate experience effectiveness, turning qualitative and quantitative insights into improvement
Source watchmaking content in close collaboration with the Manufacture Ateliers, Heritage department, and Product Marketing team. Coordinate planning, installation and animation of new tools with dedicated teams.
2. Boutique Rollout & Activation
Manage the end-to-end implementation of client experience initiatives for new boutique openings and existing locations:
- Ensure consistent execution and adherence to brand guidelines across all markets
- Collaborate with Store Design Planning , VM, and commercial teams to align on timelines, installation logistics, and brand standards
- Act as the primary point of contact for markets throughout rollout phases
- Support adoption of new tools at POS by developing usage guidelines and training toolkits
3. Online Watchmaking Experience
In close coordination with the internal digital and CRM teams, you will pilot projects to enhance the brand's online watchmaking experience:
- Manage the integration of manufacture storytelling content onto the website
- Oversee with external agency and creative contact, the development of new functionalities on the dedicated online booking platform, acting as project lead
WHAT ABOUT YOU?
Experience & Background
- 5 to 7 years of proven experience in project management within luxury retail, client experience, VM or trade marketing
- Demonstrated track record of deploying phygital tools or experiential retail installations across multiple markets
- Familiarity with boutique rollout processes and retail operations is a plus
Skills & Competencies
- Cross-functional project management: ability to coordinate multiple internal stakeholders and external vendors
- Strong business acumen combined with a genuine sensitivity to luxury brand codes
- Analytical mindset: comfortable building and interpreting reporting frameworks and performance data
- Proficient in Microsoft Excel and PowerPoint, familiarity with project management and reporting tools is a plus
- Client-centric mindset with strong business acumen and a genuine sensitivity to luxury brand codes
- Excellent communication and presentation skills
- Curious and proactive, with an innovative mindset always looking to improve existing experiences and bring new ideas
- Detail-oriented and highly organised, able to manage multiple concurrent projects
- Languages: French & English mandatory (working languages)