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Temporary Operations Coordinator
mid · Operations
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.
Temporary Operations Coordinator
ALAÏA | New York City
Reports to: AVP, Operations and Planning, F&A
Overview
This will be a temporary full-time role supporting the operations of the Alaia team
Primary responsibilities
Wholesale admin support – duties included but not limited to order entry and revisions, providing copy info, create/submit new accts/doors, create RTVs, and research/dispute chargebacks based on findings.
Liaise with Logistics and Warehouse team on shipment related issues.
Set up new acct/doors in SAP via Launchpad first, then MDG
Partner w/HQ on master data upload - creation of SAP articles, RSP, margin group, article weight, delivery program, EANs; ensuring that uploads include all necessary information (WIP: missing information is currently manually updated, working w/HQ master data on future corrections)
Order entry and revisions
Extracting and formatting order confirmations
Request and reconcile EDI POs
Getting orders ready for shipment, run all checks including delivery date, pricing date, margin group, unit confirmation, pricing, route, specific client requirements
Troubleshoot shipment issues, system errors, etc.
Manage NAP orders/shipments for DC2
Order FUR for CITES styles / RFID labels for Nordstrom
Implement wholesale partners' new packing/routing requirements
Run / send out reporting: shipping recap, AR log
Manage daily communications with clients, ex: shipping recap, reorders, stock availability, mis-shipments
Assist Retail Ops / Commercial team when necessary
Assist with Friends and Family Sale
Qualifications
College Degree preferred
Background in Operations is a plus
Proficient in Microsoft Office, SAP experience is a plus
Strong interpersonal and communication skills
Excellent time management and ability to prioritize
Able to work independently when necessary
Attention to detail is key
We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Hourly Range: $25-$30/hr
Salary will be determined based on relevant skills and experience.
#Richemont #WeCraftTheFuture