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Boutique Director
senior · Luxury & Retail
Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian “bottega” of the Renaissance times.
The Maison’s unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary.
The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition.
Role Overview
The Boutique Director is responsible for the successful management and enhancement of the Buccellati Boutique, with the main objectives of developing sales, growing the sales teams, and reaching a sustainable excellence in service.
Responsibilities
Boutique Management
Responsible for achievement of annual Boutique sales goals across all product categories
Enhance quality and maintain integrity of the Buccellati image in the boutique's market.
Initiate activities for new product launches, events and activities to enhance visibility in the market and increase net sales.
Entrerenurial spirit and go getter attitude to build the business in the market.
Lead all aspects of the process of staffing and scheduling of associates, and ensure compliance with payroll budgets
Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns in partnership with Director of Retail and HQ.
Problem solve and develop strategies that support the Boutique’s service, efficiency, and productivity
Client Relations
Ensure that all Clients experience outstanding service at all times
Generate new clients while retaining and building existing client relationships through events, brand awareness, and relationship based experiences.
Actively developing new and innovative business ideas focusing on Business developing through partnerships. Leveraging relationships for the brand to elevate the experience.
Prioritize and coordinate events with Senior Leadership team to increase traffic in the Boutique and improve sales
Lead all operational processes in partnership with the Operations Manager including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and increase customer service
Operations
Along with the Assistant Manager/Operations personnel manage optimal levels of inventories and model stock in coordination.
Partnering with the Assistant Manager/Operations personnel performing inventories, cycle counts and QC of all product for sale to be in A1 condition.
Reducing risk of damage to stock and ensuring accurate stock counts with no losses.
Partner with the Customer Service Department to receive stock in a timely manner.
Provide the highest levels of customer service to support the growth of sales.
Adhere to and supervise compliance of established policies and prcedures, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
People Management
Identify success profiles and talent planning in order to define career paths and promote advancement, while monitoring and supervising Boutique team members.
Lead team to develop Sales Associates to go above and beyond around client development and individual sales goals.
Develop store personnel's performance goals and, update management through reporting mechanisms.
Conduct regular management touchbases to review performance, operations, and employee relations issues, and to develop overall business strategy. Actively offer feedback, coaching and mentoring for the team on an on going basis.
Develop product knowledge in coordination with Retail Academy
Qualifications
Bachelor Degree in Related field required
5-7 years Management Experience required
Excellent understanding of the luxury client experience
Luxury Retail or Hospitality experience is a must
Fine Jewelry experience is a plus
Capacity to manage several projects simultaneously and in a timely manner
Strong computer skills: SAP, Excel, Word, Power Point
Excellent written, verbal, and interpersonal communication skills
Flexibility to work on evenings, weekends and holidays, on and off site as needed
Ability to spend long periods of time standing, lift 25 lbs
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.