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Clienteling Product Management Intern
internship · Luxury & Retail
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
HOW WILL YOU MAKE AN IMPACT?
You will work in collaboration with the Clienteling Senior Product Owner (PO) to collect the Maison requirements, define the clienteling product roadmap, and support continuous enhancements and innovation:
In line with this, your key responsibilities would include:
Collects, consolidates, and analyzes the Maisons’ requests for clienteling product evolutions.
Supports the preparation of the prioritization ceremonies with the Maisons and technical teams, to define, in collaboration with Senior PO, the product evolution roadmap.
Supports the Senior PO, UX/UI team, and Technical team to design and monitor the development of changes and new features.
Ensures proper feature delivery compared to business requirements.
Monitors and supports the resolution of bugs identified by the Maisons.
Collaborates with the Change and Adoption team to foster end-user adoption, by maintaining up-to-date and easy-to-use documentation for end-users.
Proposes complementary initiatives and best practices to ensure consistency and end-user satisfaction when developing new features (e.g., translation, naming, flows).
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
You have a first experience in client relationship and engagement topics (CRM, Clienteling, Client Activation, etc.) or in retail.
Ideally, you have prior experience in product management (ideally as PO or Proxy PO).
You are agile, flexible and have a team spirit.
You have good organizational and project coordination skills.
You are fluent in English, French is a plus.
You have a sensitivity for luxury and retail sectors.
You are at ease with Microsoft Suite, Salesforce (service cloud), and project planning and ticketing platforms (JIRA, Monday, Confluence, etc.)
An internship agreement with your school/university is mandatory.
Available for a 6-month internship with a starting date of July 15, 2026.
This is a great opportunity to truly gain great insight into the luxury markets. You will be a part of a dynamic and international work environment, where we always go the extra mile to uphold outstanding service for our clients.
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