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Retail Area Manager
manager · Other
Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Are you a good match?
You have extensive experience in Sales and Retail functions in luxury, fashion or retail industry.
You have excellent understanding of retail selling and customer service process and customer behavior in retail.
You have leadership skill in vital to give the directions and to nurture the commercial team.
You have strong analytical skill and demonstrate the ability and willingness to make a difference and challenge the status quo.
You have excellent communication skill in Korean and English.
What are we expecting from you?
Sales Management: You will develop each boutique’s action plan to achieve commercial target and higher performance in terms of qualitative & quantitative aspects and manage overall turnover, sales & CS activities and make a relevant commercial decision to safeguard the Maison’s retail/commercial policy. You will provide monthly sales estimate, sales target for all sales activities and monitor and analyze weekly & monthly sales trend and KPI performance. You will also support boutiques to identify & develop the High Jewelry/High Ticket clients and business.
Operations: You will directly supervise the daily operations of the boutiques in the area aligning with the corporate requirements of compliance & service standard in collaboration with Retail Ops. Internal audit, Finance, IT team. You will regularly visit to the boutiques and provide feedback to boutique managers and staffs to make improvements in a timely manner and control the boutiques T&E cost. You will be responsible to cross check the individual commission and check the sales invoice & the relevant supporting documents.
Customer Relationship: You will monitor the handling of those outstanding CS claims within the respective area and improve overall service quality to meet Satisfaction Barometer standard.
Team Management & Development of Boutiques: You will define recruitment criteria and conduct the interviews. You will identify staffs’ potential & the talents in the existing team and assess, define and oversee retail and in-boutique training program to support/minor the integration of staffs. You will inspire and motivate boutique managers to build a cohesive and productive team and manage boutique managers by monitoring and evaluating performance, and by conducting corrective or disciplinary actions.
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process
Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet local Retail Director, local Talent Acquisition Manager, local Senior Human Resources Manager, Managing Director Korea.
Otherwise, you will receive an email to inform you that your application has not been successful.