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Operations Lead
lead · Operations
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Reporting to the boutique management, you actively participate in the success of your boutique. Your strong operational experience allows you to manage operational and administrative topics.
Key responsibilities
1. Manage boutique operational tasks
Support Management daily on procedures and compliance
Manage EOD-closing tasks related to operations via Mendix (discount, returns, exchanges, refunds, cash)
Manage reconciliation if relevant
Be a referent for compliance topics for the team. Build and maintain high level of expertise to be able to engage and support Sales Associates. Consequently maintain a perfectly compliant environment
Be able to open and close the boutique in autonomy
Support Management on other key projects and topics of the boutique
Audit preparation
Inventory preparation
Infusing continuous improvement mindset. Identify pain points and brainstorm on possible solutions
Support in overall maintenance of the boutique
Follow-up with the IT issues escalation & maintenance issue escalation as needed
Exceptionally ensure floor presence and orchestration in case of critical need
2. Be a key support and back-up for Operations Coordinator tasks
Stock management
Control and manage the quality of all stock movements with no margin for error (reception and shipping)
Ensure daily protection, correct manipulation of creations. Control stock quality
Prepare creations for display, price labeling and price changes
Manage consignments
Manage all omni-channel orders from a stock management perspective
Manage CS back-of-house tasks such as shipping and reception
Inventories
Manage the preparation of inventories, both finished goods and spare parts
Carry annual count, cycle counts and spot counts
Manages all additional inventories as requested (certificates, stones, etc.)
This persons should demonstrate
Self-organization, discipline, compliance, analytical skills and strong attention to details
Expert knowledge with high standards of quality and accuracy, making sure the work is done on time
Task orientation and a self-starter attitude. A reliable team player who will share and transfer knowledge, and coordinate tasks
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