Vista previa de la oferta
Omini Excellence Intern
internship · Operations
Job Responsibilities
OMNI:
- Solid back office and operation knowledge to cope with store requests on daily basis.
- Able to compile white papers and SOPs based on daily cases to improve operational efficiency.
- For special cases encountered in daily operations, able to identify case type and reach out to the corresponding stakeholders to find solutions.
- Engage with retail stakeholders to gather feedback and drive optimization directions.
- To perform store training/discussion based on CA-Centric perspectives.
Data & Reporting:
- Fundamental data setup capability, be able to drive insights from data.
- Integrate and deliver high-quality data reports to monitor business performance on regular basis.
- Data sensitive, able to follow-up on data issues and highlight insights.
- Monitor and analyze user feedback from clients’ experience surveys, identifying trends, pain points, and areas for improvement.
- Generate regular reports with insights, visualized data, and clear recommendations to enhance the order journey.
- Produce weekly reports, monthly reports, and other forms of reports to enhance the visibility of key stakeholders.
- Collaborate with local and central teams to share findings, align on optimization strategies, and track the impact of implemented changes.
- Proactively propose initiatives to improve survey methodology or coverage, ensuring data quality and relevance for decision-making.
Job Requirements
Education:
- Bachelor's degree or above, majors in E-commerce, business administration, marketing etc. are preferred.
Languages:
- Proficient in both written and spoken English and Mandarin Chinese.
Key Skills:
- Strong ability to dissect system logs, identify patterns, and translate technical issues into business impact.
- Good communication skills to maintain relationship with retail stakeholders and drive insights from BAU.
- Basic data integration capability, with the ability to optimize operation process.
- Comfortable with Excel (pivot tables, VLOOKUP) and the experience in basic SQL/dashboard tools (e.g., Tableau). is a big plus.
- A high degree of personal presence with good networking, influencing and communication skills.
- Good negotiation and strong social skills.
- Highly motivated individual, energetic, enthusiastic.
- Smart, eager to learn, ability to iterate quickly.
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职位描述：
Job Responsibilities
OMNI:
- Solid back office and operation knowledge to cope with store requests on daily basis.
- Able to compile white papers and SOPs based on daily cases to improve operational efficiency.
- For special cases encountered in daily operations, able to identify case type and reach out to the corresponding stakeholders to find solutions.
- Engage with retail stakeholders to gather feedback and drive optimization directions.
- To perform store training/discussion based on CA-Centric perspectives.
Data & Reporting:
- Fundamental data setup capability, be able to drive insights from data.
- Integrate and deliver high-quality data reports to monitor business performance on regular basis.
- Data sensitive, able to follow-up on data issues and highlight insights.
- Monitor and analyze user feedback from clients’ experience surveys, identifying trends, pain points, and areas for improvement.
- Generate regular reports with insights, visualized data, and clear recommendations to enhance the order journey.
- Produce weekly reports, monthly reports, and other forms of reports to enhance the visibility of key stakeholders.
- Collaborate with local and central teams to share findings, align on optimization strategies, and track the impact of implemented changes.
- Proactively propose initiatives to improve survey methodology or coverage, ensuring data quality and relevance for decision-making.
Job Requirements
Education:
- Bachelor's degree or above, majors in E-commerce, business administration, marketing etc. are preferred.
Languages:
- Proficient in both written and spoken English and Mandarin Chinese.
Key Skills:
- Strong ability to dissect system logs, identify patterns, and translate technical issues into business impact.
- Good communication skills to maintain relationship with retail stakeholders and drive insights from BAU.
- Basic data integration capability, with the ability to optimize operation process.
- Comfortable with Excel (pivot tables, VLOOKUP) and the experience in basic SQL/dashboard tools (e.g., Tableau). is a big plus.
- A high degree of personal presence with good networking, influencing and communication skills.
- Good negotiation and strong social skills.
- Highly motivated individual, energetic, enthusiastic.
- Smart, eager to learn, ability to iterate quickly.