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Vista previa de la oferta

Regional Learning Manager

manager · Luxury & Retail

1. Qualitative Deployment of all learning curriculums

Facilitate Retail Excellence programs (SMIP/LPCR/SLE/FL Leadership/Daily Moment/Coaching) for store leaders
Ensure National Learning program cascading (DTP/CE & Clienteling)
Ensure timely coverage of New Hire learning and coaching
Accelerate In-Store Learning Partner growth and development
Ensure Product learning in place with In-store Learning Partners
Close follow up and feedback after Classroom training

2. Coaching and Follow up for excellence (feedback and behavior transformation)

In partnership with Store Manager(s) and based on the 7 leadership profiles (1/Inspiring with Vision; 2/Thinking Strategically; 3/Demonstrate Business Acumen; 4/ Building Trusting relationship; 5/ Developing People; 6/ Learning Continuously; 7/ Driving for results), you will provide support to develop the store leader with coaching conversations.
Lead a culture of in-store coaching and learning

1.Asks questions and fosters open dialogue with active listening

2.Encourages individuals and teams to confront difficulty, resolve conflicts and gain commitment

3.Follows a logical sequence to present facts and ideas to gain alignment and agreement to action

4.Support store management to lead learning culture

Develop coaching capabilities amongst the store leadership teams (Coach the coach)
Enhance Floor leadership with accountability, ownership and proper coaching to deliver the best outcome
Promote Best Case Sharing with In-Store Learning Partners

3. Customized Regional learning solution (CE + Business + People)

As an advocate of the client experience, you will make sure the client experience is at the centre of everything we do
Voice and Mystery Shopping will be your pulse check, where the focus is on the feedback of the client to find and implement lasting improvement opportunities
Support the store to identify issues through observation, gather relevant data and understand the root causes
Support the team to generate options and effectively evaluates the options in order to create the best outcome
Involve others in problem solving process, ensuring understanding and commitment to the decision.
Utilize best practices to support and help solving problems
Ensure that talent development is a constant focus within the stores, and assist the store leadership to have a development plan for their team members
Ensure a consistent on-boarding for all new starters
Liaise with HR to ensure proactive planning for new employees
Ensure regular liaison with trainees, giving feedback on progress to the individual, their Manager and HR during on boarding and induction
Deliver Regional Customization learning solution (core competencies)

Qualifications:

Working experiences:

At least 5+ years experience in Luxury, Retail or related industries as Training Manager or Field Coaching
Experience in retail management will be a plus

Professional skills (certificates if any):

Education:

Languages:

IT skills:

Key Competencies:

Regional Learning Manager