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Retail Excellence Manager
Other
MAIN RESPONSABILITIES
Retail Performance:
- Partner with the China Retail Experience Director to shape annual commercial strategies, including sales forecasting, market opportunity assessment, and resource allocation planning
- Translate complex retail performance data into actionable business insights; maintain dynamic performance dashboards and executive-level reporting materials that inform strategic decision-making.）
- ·Identify and promote best retail practices across regions, lead benchmarking and analysis of competitor retail experiences.
- Collaborate with Area Managers to develop and execute sales improvement plans, identifying revenue growth opportunities.
- Conduct regular store visits to evaluate performance, optimize teamwork, and enhance problem-solving capabilities.
- Monitor and optimize retail KPIs to improve store productivity.
- Work with Marketing, CRM, and other departments to propose and support retail-related marketing activities and service enhancements.
- Develop and follow up on key landlord promotions and local event plans
Retail Operations & Projects:
- Continuously improve store operational efficiency through process, tool, and system optimization.
- Oversee retail projects including new store openings, closures, and store events, ensuring timely and high-quality execution.
- Support Area and Store Managers in developing and engaging in-store operational staff
- Collaborate with Central Retail Operations to localize, implement, and execute retail guidelines and initiatives
- Drive the adoption of new tools/systems in stores, collect feedback, and ensure continuous improvement.
- Team & Talent Development
- Ensure effective implementation of retail strategies and guidelines across the national retail network.
- Work with HR to optimize store staffing and talent structure.
- Collaborate with HR to design and implement incentive schemes for the retail team, tracking effectiveness.
QUALIFICATION, EXPERIENCE & SKILLS REQUIRED:
- Bachelor
- Be fluent in English and Chinese
- Gain the management experience on retail operation, and retail performance management.
- Strategic Business Thinking， Selling Skill and Customer Relationship Management Skill
- Extensive product knowledge of Bulgari or other luxury brands, and specific knowledge in Jewelry and watch a plus
- Management of working pressure and the capability in handling multitasks
- Knowledge of marketing and merchandising techniques
- Leadership, Team Management and Coaching Skill