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Senior Client Advisor - Short Hills
senior · Luxury & Retail
LOEWE is one of the world’s major luxury houses, founded in 1846 in Spain. Today the Maison is under the creative direction of Jonathan Anderson, who has envisioned and crafted a bold new chapter for LOEWE, translating a prismatic and eclectic range of art influences into the medium of fashion.
LOEWE’s legacy of craftsmanship remains the living soul of the house, reflected in its ongoing commitment to supporting contemporary art, craft and design around the world.
Loewe is currently seeking a Senior Client Advisor to join its Short Hills location. In this role, you will be responsible for building the client relationships within the luxury market, while achieving goals through our company values.
Key Responsibilities & Tasks:
- Continuously meet or surpass monthly and yearly sales objectives, contributing to business growth and development.
- Surpass client expectations by providing an outstanding, personalized customer service, founded on enduring and meaningful relationships. Showcase deep knowledge of LOEWE’s products and the brand’s history and heritage.
- Exceed individual Key Performance Indicator (KPI) targets by delivering top-tier customer service.
- Utilize CRM tools effectively to gather valuable customer data for personalized client engagement and future opportunities.
- Foster a culture of collaboration and open communication with colleagues to enhance the working experience and maintain a positive workplace environment.
- Ensure both the sales floor and stockroom are well-organized per company policy.
- Contribute to the visual presentation of products, adhering to LOEWE’s standards.
- Uphold LOEWE’s image standards and guidelines.
- Adhere to all company policies and procedures.
- Record all pertinent customer information accurately in the database.
- Actively promote store events via email, phone, and personalized notes.
- Maintain an accurate and organized client book, initiating regular client contact and providing prompt follow-up on all sales, events, or client inquiries.
- Consistently address any client-related issues, including shipping and alterations.
- Play a role in general housekeeping and store image upkeep.
- Support shipping and receiving and inventory control as requested