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Client Services Advisor (Support Center), French Speaking, Long Island City, Queens, New York
junior · Other
We are seeking a bilingual professional with full fluency in French and English. We would also like to speak to professionals that are eligible to work in the United States and possess a bachelor’s degree (or equivalent experience) with at least two years of experience in a fast-paced luxury retail, call center, and operations environment with knowledge of customer service.
Furthermore, we seek:
- Comprehensive understanding of luxury clientele and language
- Ability to work Saturdays
- Warehouse/Operations back-end systems knowledge a plus
- Be able to follow instructions and adhere to policies and procedures
- Experience in a related customer service or call center role a plus i.e., in a role that requires resolving issues, diffusing tense situations, and solving complex issues
- Comfortable making direct contact with customers through spoken and written communication, ability to follow up directly, etc.
- Ability to independently resolve complex and/or escalated situations
- Ability to navigate multiple computer applications and work from a dual monitor
- Demonstrate the ability to work under pressure and diplomatically address and control challenging situations
- Strong communication, verbal and analytical skills
- Strong sense of teamwork, ability to multi-task, and manage priorities with ease.
- Ability to take initiative, ownership and accountability
- Pro-active, self-starter
- Preferred experience in Salesforce (commerce and service cloud)
- Proficient in Microsoft Office Suite
Compensation: $23/hr to $26/hr
LOCATION: Long Island City, Queens, New York