Vista previa de la oferta
Customer Service Vendor, Senior Manager
senior · Other
A Bachelor’s degree paired with significant experience in managing remote/digital complex customer services operated by a BPO, ideally within beauty or luxury industry. A master’s degree would be advantageous.
The ideal candidate should possess:
- Leadership skills capable of animating cross-functional teams towards common goals
- Analytical project governance uses data and KPIs to steer multi-stream projects, resolve trade-offs, and ensure disciplined execution.
- Proven ability to lead complex projects while coordinating and aligning multiple Maisons and stakeholders
- Outstanding communication skills that establish rapport with both internal stakeholders and external partners
NOTE: This position's scope may evolve over time; adaptability is key as duties are subject to change based on business needs without notice.