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Client Advisor - Holt Renfrew, Vancouver
Other
As a Fendi Client Advisor, you will be accountable for providing outstanding customer service and for exceeding assigned sales goals. By building meaningful relationships with your clients, you will become an expert on their every need you will tailor their experience within our store to elevate their experience and impression of Fendi while building long lasting relationships which will be maintained through the usage of our in-house clienteling tools and systems.
Responsibilities:
- Achieve all Client Advisor critical metrics and CRM requirements.
- Meet or exceed store, category, and individual sales goals.
- Follow all store guidelines.
- Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
- Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
- Adhere to all store policies and procedures.
- Participate in vital stocking/restocking of the store.
- Proficient and accurate use of POS system and other software as the need arises, updating customer database.
- Acquire product knowledge, company information and history.
- Keep up to date with company news and be familiar with the competition.
- Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards.
- Perform regular store maintenance functions as needed or assigned.
- May have responsibility for opening/closing the store as needed, including morning team meetings.
- Assist in maintaining visual standards with direction from VM, corporate and management.
- Must maintain open/ongoing communication and positive relationship with store management, peers, and other levels of company personnel.
- Be a positive role model, always representing the brand appropriately.
- Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
- Participate and prepare for monthly team meetings.
- Adhere to loss prevention standards.
- Follow all health and safety guidelines.
Qualifications:
- Minimum 3 years’ experience, luxury retail preferred
- Strong drive for results; goal oriented
- Excellent communication skills: the ability to communicate effectively both verbally and in writing
- Ability to use POS system and its inventory management functions
- RTW experience preferred
- Foreign language skills are a plus
- Ability to work in a collaborative team environment
- Ability to lift boxes / weight up to 10lbs
- Minimum High School Diploma
- Organizational and strong digital literacy required
- Must have flexible availability, some nights, weekends, and holidays
At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.