Vista previa de la oferta
Real Time Analyst
Other
As a Real-Time Analyst at Louis Vuitton, you will be instrumental in ensuring the reliability and profitability of our Client Services operations. This role involves analyzing and administering operational performance in the Client Service Center on a real-time basis, utilizing workforce management systems to optimize productivity across all incoming and outbound contact channels (phone, chat, and volume). You will directly contribute to achieving service level goals through efficient headcount management. This position demands live monitoring and intraday management of all queues to ensure target metrics are consistently met, and adequate actions are taken. You will also monitor call handling and chat activities to ensure adherence to schedules and accurate activity entries within our scheduling systems.