Vista previa de la oferta
Head of Customer Service
lead · Other
We are looking for unique and amazing talent. Join us if you have…
- Extensive Leadership Experience: 15+ years in supply chain or customer service leadership roles, with significant exposure to regional or global scope within FMCG, luxury, or beverage industries.
- Strategic Leadership: Proven ability to operate at both strategic and operational levels, influencing senior stakeholders and driving cross-functional alignment.
- Transformation Track Record: Demonstrated success in leading large-scale transformation initiatives, including digitalization and operating model redesign.
- Customer-Centric Mindset: Deep understanding of B2B customer dynamics, with the ability to translate service into a competitive advantage.
- Analytical & Data-Driven: Strong capability in leveraging data, KPIs, and advanced analytics to drive decision-making and performance.
- Leadership & Influence: Ability to lead in complex, matrix, and multicultural environments, building strong, collaborative partnerships.
- Technical Expertise: Strong knowledge of ERP systems (e.g., SAP), planning tools, and emerging technologies (AI, automation).
- Resilience & Agility: Thrives in a fast-paced, dynamic environment, with the ability to navigate ambiguity and complexity.
Personal Attributes
- Strategic, analytical, and commercially minded.
- Culturally agile with strong cross-market sensitivity and diplomacy.
- Inspirational leader who empowers teams and drives collaboration.
- Change-oriented and resilient in navigating ambiguity.
- Passionate about luxury, craftsmanship, and sustainability.
- Committed to excellence, ethics, and the Maison’s values.