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CDI - Global Lead Support SAP (M/F/X)
lead · Operations
Chez Sephora, la beauté c'est se sentir reconnu, valorisé et épanoui, individuellement et collectivement. C'est tisser des liens profonds avec les autres. C'est aussi célébrer la diversité et l'inclusion, révéler son propre potentiel et se donner les moyens d'avoir un impact positif chaque jour.
You will excel and enjoy this position if you are ready to actively handle the following mission:
Within the Enterprise Solutions division of the Global Information Systems Department, and reporting to the Support and Maintenance Team Lead, you will manage the SAP Application Maintenance Services (AMS) activity in a global context. You will play a pivotal role between strategic management and daily operational management, ensuring the maintenance of operational conditions and the quality of service delivered to users.
As the SAP Supply Lead, you will be responsible for:
• Managing support and maintenance activities for SAP ECC6 and S/4HANA (currently being deployed globally), in conjunction with external service providers located across three sites (Suresnes – France, Kolkata – India, São Paulo – Brazil).
• Managing priorities, making trade-offs, and monitoring performance through regular forums (committees, reporting, KPIs/SLAs).
• Coordinating sensitive or critical issues, ensuring seamless communication with business stakeholders and local and central IT teams.
• Integrating projects into the run phase by structuring knowledge transfers, documentation, and preventive actions.
• Driving continuous improvement initiatives by identifying areas for optimization and promoting sustainable and robust solutions.
This role, which is both cross-functional and deeply rooted in operational reality, is intended for a professional capable of combining overall vision, analytical skills, and a practical mindset, within a demanding and collaborative international environment.
Do not hesitate to apply if you are:
A graduate of an engineering school, business school, or university (master’s degree or equivalent), you possess:
At least 8 years of experience with SAP, including at least 3 years in application maintenance management.
Solid expertise in MM/SD modules, with a good understanding of Finance (FI/CO) processes and their integration(desirable).
Proven experience in managing service providers, ideally in an offshore environment.
The ability to operate both in global management and in handling daily operational matters.
You will excel and thrive in this position if you are:
Capable of acting as a subject matter expert, with an assertive demeanor and the ability to engage your stakeholders.
Structured and meticulous, comfortable managing multiple subjects and coordinating international actors.
Equipped with excellent interpersonal skills and a genuine sense of service, able to create trusting relationships with both business stakeholders and service providers.
Autonomous in your decisions, while knowing when to seek the appropriate level of arbitration.
Attentive to the quality of deliverables and committed to a continuous improvement approach.
Comfortable in an international environment, with fluent English, both written and spoken.
While at Sephora, you’ll enjoy...
Meaningful Rewards: Sephora offers comprehensive medical benefits, generous vacation and holiday time off, an employee discount, free beauty product gifts from brand partners, and so much more.
Diversity, Inclusion & Belonging: We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business—ensuring that our employees, brand partners, suppliers, and our clients feel a sense of belonging in store, online, and in our workplaces. We believe in demonstrating our values with action!
Beauty & Beyond: Every day we reimagine beauty, discover new brands, and influence positive change. Together we inspire our clients, empower people, and help them become the best versions of themselves. We think this is beautiful.
Endless Evolution: You will learn with innovators, artists, and experts in every field. As our business evolves, so will you. Here, you’re empowered to choose your own path, accelerate your growth, and be your best. As part of our family and the LVMH community, your options are endless.
Creativity Unleashed: At Sephora, you’re encouraged to explore, innovate, and have funwhile working with diverse clients, teams, and leaders. You won’t just partner with iconic brands; you’ll help build them. We value your curiosity, your drive for success, and the emotional connections you make. Together we’re defining the future of beauty.
Bold Authenticity: Being bold and different has made us a global beauty and retail leader. At Sephora, we celebrate diversity, embrace your unique and winning spirit, and believe that real beauty is being authentically you. You are what sets us apart.
En nous rejoignant, vous découvrirez :
- Une communauté où l'authenticité est une force, et où notre esprit d'équipe se nourrit de nos différences.
- Une culture qui favorise le développement personnel et le leadership, avec des ressources et des opportunités pour apprendre, innover et évoluer.
- Un métier qui a du sens où chaque action compte : qu'il s'agisse de créer des expériences uniques pour nos clients ou d'inspirer l'univers de la beauté, nous évoluons dans un environnement où chacun contribue à faire la différence.
Ensemble, partageons quelque chose de beau.