Vista previa de la oferta
E-Operation Assistant Manager
mid · Operations
Required Experience
- Minimum 3 years of experience in e-commerce operations or related e-commerce project management.
- Experience managing projects involving multiple stakeholders from initiation through implementation and follow-up.
- Solid understanding of e-commerce operational processes, particularly in order management, delivery, returns, and customer service.
Required Skills and Competencies
- Strong communication and stakeholder management skills in both English and Japanese(reading, writing, and speaking).
- Ability to work effectively with cross-functional and multicultural teams.
- Strong analytical and problem-solving skills, with the ability to identify root causes and recommend practical solutions.
- Customer-oriented mindset with a strong focus on service excellence.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Experience in international or multicultural business environments.
- Exposure to luxury retail, digital retail, or premium customer service operations.
- Interest in the luxury industry and a passion for delivering elevated client experiences.