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Senior Manager, HR Business Partner
senior · Other
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).
Senior Manager, HR Business Partner
The Senior Manager, HR Business Partner is a strategic partner to regional teams across Merchandising, Finance, Revenue Growth Management, Supply Chain, Legal, Procurement, Retail Excellence and Client Experience, and Franchise Markets in Southeast Asia-Oceania (SEAO), covering both regional headquarters and market-based talent within these functions. As a trusted advisor, you will partner with and constructively challenge leaders to build high-performing teams, strengthen leadership capability and deliver business priorities.
You will work closely with regional business leaders, HR Centers of Excellence, and market HR and leadership teams to translate business strategy into practical people plans and drive organizational effectiveness across workforce planning, talent management, organizational design, employee engagement, performance, succession and change management. In addition, you will lead an HR Manager overseeing the Indonesia Shared Service Center, which supports SEAO, the Middle East and selected European markets.
You will shine here if you enjoy…
Strategic Business Partnership
- Partnering closely with regional functional leaders to understand business priorities, diagnose people implications and develop HR strategies that support commercial and organizational goals
- Building trusted relationships across levels and functions, using influence, credibility and sound judgment to coach leaders and support effective decision-making
- Using data, insights, and external benchmarking to identify trends, assess organizational health and recommend improvements to people practices, policies and interventions
Organizational Effectiveness and Talent
- Leading or contributing to organizational design, workforce planning and resource planning discussions to ensure teams are structured appropriately for growth, efficiency and future capability needs
- Driving the delivery of key HR cycles and talent processes, including organization and manpower reviews, performance and compensation cycles, talent reviews, succession planning, employee engagement initiatives and annual budget planning, with a focus on bench strength, retention and overall organizational health
- Coaching managers on leadership effectiveness, team dynamics, performance management and employee development, equipping them with the tools and confidence to lead their teams well
- Partnering with Talent Acquisition and business leaders on hiring plans, candidate assessment, onboarding effectiveness and new hire integration to strengthen talent quality, fulfillment and internal staffing outcomes, while supporting a strong candidate and employee experience
People Leadership and Oversight
- Leading and developing an HR Manager supporting the Indonesia Shared Service Center, providing direction, coaching and oversight to ensure strong people support, leadership capability and consistent HR delivery within a critical operational environment
- Overseeing the HR scope for the Indonesia Shared Service Center, partnering with business and HR stakeholders to support organizational effectiveness, employee matters, talent priorities and evolving workforce needs in alignment with broader regional objectives
Employee Relations and Change Management
- Providing guidance on sensitive employee matters, balancing empathy, fairness, policy, compliance, risk and business context in areas such as performance concerns, employee relations and organizational change
- Leading or supporting regional and cross-market HR projects, change initiatives and business transformation efforts, sharing best practices and helping drive adoption across teams
- Identifying opportunities to strengthen communication, collaboration and ways of working across functions, helping embed culture, values and purpose while enabling continuous improvement and a positive employee experience
Cross-Functional Collaboration
- Collaborating with HR Centers of Excellence to ensure consistent and integrated delivery of solutions across learning and development, rewards, talent acquisition, employee engagement and HR operations
We would love to hear from you if you are/have…
- A degree in Human Resources, Business, Psychology or another relevant discipline, with a minimum of 10 years of progressive experience in Human Resources, including roles in HR business partnering and broader HR leadership
- Demonstrated experience partnering with senior leaders and diverse stakeholders to develop and implement HR strategies that align with business objectives in a dynamic, fast-paced and matrixed environment
- Proven people leadership experience, with the ability to lead, coach and support HR team members while maintaining a high standard of support and execution
- Strong business acumen and the ability to translate commercial priorities into practical people strategies and actions, including thoughtful workforce planning and cost discipline
- Demonstrated expertise in organizational design, talent management, employee relations, performance management and leading organizational change initiatives, with the ability to strengthen succession bench strength and talent retention
- Strong background in managing employee relations and engagement, with the judgement to balance business needs, employee experience and risk
- Experience alancing strategic partnering with hands-on operational understanding, with a sound understanding of local labour laws across SEAO markets, and strong attention to governance and compliance
- Prior experience in retail industry or similarly fast-paced, customer-facing environment would be highly advantageous
- Confidence working through ambiguity, influencing without authority and navigating complex stakeholder environments with diplomacy and sound judgement
- Strong communication and coaching skills, with the ability to handle sensitive situations with discretion, empathy and professionalism
- Highly adaptable and flexible, with openness to new ideas, people and ways of working, and the resilience to perform effectively under pressure
- A collaborative mindset and proven ability to work effectively across HR teams, business functions and geographies to deliver outcomes
Here, you will find:
- Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
- Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
- Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference
It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful.
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.