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Vista previa de la oferta

Client Advisor

Luxury & Retail

RESPONSIBILITIES

Sales Performance

Engage in upselling, cross selling and multiple selling for all product categories
Monitor individual sales and achieve performance target and KPI
Provide customer feedback on products, especially newly launched products

Client Management

Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer

Store Operations

Be able to correctly operate the POS and Inventory Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
Perform store duties as assigned by team leaders and management

Store Management

Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)

Store Maintenance

Maintain a safe and clean store environment and implement daily housekeeping duties
Maintain proper visual merchandising according to company guidelines

Others

REQUIREMENTS

Minimum 2 years of related experience in Fashion/High End Luxury industry
Good grooming standard
Strong selling skills are necessary
Bilingual with the ability to speak third language an added advantage
Passionate in high-end luxury goods and willing to commit the retail hours
Knowledge in operating retail management system
Able to manage and prioritizing work to meet commitments aligned with organizational goals
Able to work effectively and responsibly to deliver upon results required by management, while under pressure
Team player; able to work collaboratively with others

Client Advisor