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TEAM MANAGER, SOHO
manager · Luxury & Retail
Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.
To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.
YOUR WORK ENVIRONMENT
The Team Manager is responsible for the overall management of staff, merchandise, and client experience. The Team Manager will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing associates to the next level.
People Management:
- Manage a team of Client Advisors; develop and coach staff through goal setting and regular individual and team meetings
- Consistently build a growth environment through daily coaching’s, weekly pulse checks, monthly reviews and our internal objectives platform (RISE)
- Ensure that direct reports have a strategic and effective mindset that is focused on commercial success, reflected through consistent KPI achievement
- Involvement in team’s succession planning by training and developing support personnel to the best of their abilities
- Recruitment of candidates for all levels within the team with qualifications that meet company standards
- Supervise team and implement company policies while adhering to accurate procedure regarding disciplinary action
- Onboard new hires, train, and develop the team to provide exceptional client service, drive sales and usage of systems/processes
- Identify individual and team training needs - create and implement regular training to be followed up with a written report to Training Manager and Store Manager
- Exhibit strong interpersonal skills in taking care of staff, peers, supervisors and the NY and Paris corporate office