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TEAM MANAGER, OPERATIONS - SAKS 5TH AVE. NYC
Luxury & Retail
Position: Team Manager - Operations
Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.
To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.
YOUR WORK ENVIRONMENT
As Team Manager – Operations, you will be responsible for supporting day to day operations and efficiencies in our (Location) store improving processes to support store teams. You will be instrumental in the implementation of brand guidelines and providing solutions and ideas which can create value to the improvement of customer service and retail operations.
In this role you will report to the Store Manager, which requires excellent communication and organizational skills, and the ability to lead and execute projects end to end and cascade to the teams.
YOUR IMPACT
People Management:
- Manage a team of Operations Associates; develop and coach staff regular individual and team meetings
- Consistently build a growth environment through regular coachings and reviews, and our internal objectives platform (RISE)
- Involvement in team’s succession planning by training and developing support personnel to the best of their abilities
- Recruitment of candidates for all levels within the team with qualifications that meet company standards
- Supervise team and implement company policies while adhering to accurate procedure regarding disciplinary action
- Onboard new hires, conduct trainings for all new hires and support team in developing their understanding of key operational processes relating to store operating system Cegid, daily store operations and product flow management.
- Exhibit strong interpersonal skills in taking care of staff, peers, supervisors and the NY and Paris corporate office
Inventory Management:
- Own and manage the weekly cycle counts and yearly inventory and work closely with Inventory Control team to keep up to date the negatives on hand reporting.
- Support team with stock loss targets by implementing new policies and procedures in store and act as the first point of contact regarding all stock management/ replenishment and related processes.
- Identify key improvements and operational efficiencies to support the store in protecting product assets against theft and damage and providing transparent reporting to the Store Manager.
- Identify gaps and drive best practices concerning store operations, optimization of stockrooms and operational excellence, adhering to S5.
- Manage the process and compliance of the recording of gifts received and given to/from clients.
- Review product lines weekly and maximize the replenishment potential to drive sales and challenge Merchandising team to maximize potential in the market.