Vista previa de la oferta
Correspondence Team Manager, Client Service Center
manager · Luxury & Retail
To be successful in this role you should demonstrate a positive enthusiastic demeanor and have excellent communication skills! We use a variety of systems, so you should be able to multitask and use various systems simultaneously.
We are looking for an individual who can thrive working within a fast-paced and evolving international business environment as well as work autonomously, be detailed, and able to handle high volume and multi-task workloads.
Other Primary Responsibilities:
- Ensure business opportunities are maximized by being a visible presence and support, exploring creative solutions that will benefit the Client and the brand, resolving complex client situations, and ensuring the Louis Vuitton Promise standards are achieved
- Provide backup coverage for phone, email, live chat, and social media communications as needed
- Learn and master Brand and product knowledge; stay up-to-date on all product, company, and department initiatives through participating in all relevant CSC and department training and initiatives.
Requirements:
- Minimum 4+ years in a similar role with direct reports and leading others, preferably in a client-centric environment as management in retail, luxury retail, digital selling, or hospitality
- Consistent track record in developing highly successful, goal-oriented teams
- Excellent verbal and written communication skills
- Strong intuition for business with a commercial mindset; entrepreneurial spirit
- Very proficient in Outlook, Excel, PowerPoint, and Microsoft applications
- Excellent organization skills; effective time-management skills
- Requires Weekends, Evenings, and Holiday availability
- Must be able to work onsite in Irving, TX.