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Client Advsior - Boston, MA
Luxury & Retail
Role: Client Advisor
Reporting to: Assistant Store Manager or Store Director
Position Overview
As a Client Advisor at BVLGARI, you will deliver a world-class luxury experience, build lasting client relationships, and achieve sales targets. Your expertise in storytelling, product knowledge, and client engagement will embody the brand’s heritage.
Job responsibilities
Client Experience & Sales
- Deliver a seamless, personalized luxury experience, ensuring that every client interaction is memorable.
- Master the BVLGARI Selling Ceremony, tailoring the approach to each client’s needs, lifestyle, and motivations.
- Convey the passion, heritage, and values of BVLGARI, fostering deep client connections and brand loyalty.
- Proactively achieve and exceed sales targets, contributing to both individual and boutique goals.
- Drive high-end sales by curating premium, exclusive experiences for top-tier clients.
Client Relationship Management
- Build and maintain long-term relationships with new and existing clients, becoming their trusted advisor.
- Expand and nurture a strong client portfolio through strategic outreach, referrals, and personalized follow-ups.
- Utilize CRM tools and data-driven insights to engage, track, and retain clientele.
- Serve as a BVLGARI brand ambassador at private client events, in-store activations, and high-profile engagements
Boutique Operations
- Uphold brand standards by ensuring a pristine, welcoming, and luxurious boutique environment.
- Participate in inventory control, visual merchandising, and product replenishment.
- Support boutique opening and closing procedures to ensure daily readiness.
- Assist with special projects, high-profile client requests, and operational needs.