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Team Leader EMEA CSC
lead · Luxury & Retail
Education and Experience:
- Bac+3 required from a higher education institution.
- Minimum of 5 years' previous experience in luxury (retail, hotel, or concierge) leading and managing a team, ideally in a client service center.
Languages:
- Outstanding communication skills (written and verbal C2) in English, plus proficiency in at least one of the following: French, German, Italian, Spanish, Dutch.
Skils associated:
Performance Management — drives results through clear goals, metrics, and accountability
People Development — grows talent through coaching, continuous feedback, and career progression
Coaching — the core tool of any strong people manager, enabling daily impact on the team
Results-oriented — keeps the team focused on outcomes, not just activity
Clear client-first mindset — embeds the customer at the center of every team decision and priority
Strong sales negotiation & clienteling — directly drives revenue and elevates the client experience
Outstanding communication (written/verbal) — essential for aligning the team, managing up, and influencing stakeholders
Collaboration — a team leader multiplies impact through others, not alone
Ability to identify/implement improvements — captures the process improvement and doer mindset in one
Impact Driven — ensures effort translates into meaningful, measurable outcomes
Priority Management — keeps the team focused on what matters most to hit targets
Business Acumen — enables smart commercial decisions, reading performance data, and understanding the broader market context