Vista previa de la oferta
Client Advisor
Other
JOB DUTIES & RESPONSIBILITIES
Sales Performance
- Engage in upselling, cross selling and multiple selling for all product categories
- Monitor individual sales and achieve performance target and KPI
- Provide customer feedback on products, especially newly launched products
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer
Store Operations
- Be able to correctly operate the POS and Inventory Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
- Perform store duties as assigned by team leaders and management
Store Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
Store Maintenance
- Maintain a safe and clean store environment and implement daily housekeeping duties
- Maintain proper visual merchandising according to company guidelines
Others
- Provide meaninful suggestions on improvement of internal processes and workflow