Vista previa de la oferta
Team Lead - Chicago
lead · Luxury & Retail
Today, LOEWE approaches 170 years as one of the world’s major luxury houses, defined by the modernity of its past, an unwavering confidence in the present, and a firm look forward.
Craftsmanship, progress and unequalled expertise with leather, LOEWE’s founding pillars, are reconfigured with a timely awareness evident in desirable and functional products across multiple categories, including ready-to-wear, accessories, home and lifestyle. Spain is where LOEWE was born and remains the brand’s home.
While its current landscape contains elements from places near and far and the Spanish legacy is expressed in modern ways, the heart of LOEWE still beats in Madrid, where all of its world-renowned leather goods continue to be manufactured.
Loewe is seeking a Team to join the team at its Chicago, IL location!
Your Impact
- Support the Store Director with managing the client advisor team on the sales floor. Leading with a client first mindset supporting Loewe’s commercial goals
- Demonstrate the ability to build consensus amongst the sales team with strong mentorship and coaching to ensure sales goals are exceeded
- Deliver a best-in-class client experience identifying opportunities to continually elevate standards maximizing company tools setting the example for the client advisor team
- Support the store director to deliver local and regional CRM activations building client retention.
- Support with interviewing and onboarding
Sales
- Achieve sales goals by managing individual client advisor performance – providing in the moment coaching as well as monthly performance reviews.
- Remain constantly aware of competitor and market trends partnering with regional commercial and merchandising teams to provide timely and quantified feedback to inform future business decisions/strategies.
- Be an active participant in all 360 business reviews and store visits.
- Maximize business tools and reporting to elevate performance including but not exclusive to NPS, Power BI and My Loewe.
- Complete any required sales reporting including weekly highlights providing timely and quantified feedback.
- Work in partnership with the store director to manage the stores controllable expenses with oversight of payroll, overtime and temps (as and when required)
People
- Inspire great performance modelling Loewe values
- Seek to develop internal talent in partnership with the store director – actively participate in annual review process sharing insights, building individual talent development plans facilitating their execution and completion
- Be an active participant in all new hire onboarding
- In the absence of the store director deputize their responsibilities
- Work in close partnership with the regional training manager to ensure completion and full utilization of all company lead programs
- Maximize business tools to support team education and training – including Loewe learning, Loop and Talent Connect