Vista previa de la oferta
Client Development Manager - Ciudad de México
manager · Sales & Business Development
Team Coaching / Training • Lead invention of programs and structures that ensure core CD mindset and skillset in store team • Drive CD competencies across all levels of retail (coaching, recruiting, resources i.e. ICON, onboarding, etc.) • Build training programs that specifically target strengths and opportunities in ensuring CD a part of daily store business culture • Facilitate all “Train the Trainer” sessions for new programs for and Regional Teams • Ensure all CD related trainings are executed on an ongoing basis (as needed) and all appropriate populations reached • Continuously update and enhance training materials and methodology as needed • Collaborate with Retail Learning field coaches on opportunities to re-inforce CD message to store teams • Regular communication with RCD on region specific training opportunities Appointment Culture • Set expectations with CD team for client outreach and engagement (including appointments) and motivate stores to achieve them • Collect and share best practices and success stories across all programs • Ensure store managers are the leaders in driving the appointment culture in the stores • Leverage reporting to drive % of sales and RR to meet targets Regional Action Support and Program Adoption • Regular, consistent travel to regions and stores • Execute region and store specific plans to level set team skill set identifying key areas of improvements • Create development plans on specific CD challenges incorporating performance and follow up benchmarks with other regions (Canada & South America). • Create detailed weekly performance appointment report allowing for customized support follow up • Be voice of the stores in development of key programs and resources • Collaborate with CR manager on programs under development to ensure maximum potential for success • Develop monthly / quarterly plan on all major CD initiatives with adoption status and next steps