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Store manager - Amsterdam
Luxury & Retail
Position Overview
The Store Manager will lead, develop and support the sales, operations and security team members to meet and/or exceed sales plans and elevate the Tiffany store experience. The Manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed customer service. They manage an efficient back of house and is a collaborative sales leader who models and champions the Tiffany Cultural Values: Create the Dream, Be Bold, Win with Passion, Do the Right Thing, and Be Brilliant Together
Key Accountabilities
Sales:
Deepen the relationship with clients to achieve sales plan and drive lifetime loyalty and spend. Manage and motivate the team to consistently achieve or exceed monthly, quarterly and annual store sales plan. Drive client development activities among individual team members to cultivate new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. Drive business through key product pillars.
Service:
Elevate in store experience consistently delivering memorable moments. Lead, model and coach based on VoC (Voice of Client Survey) feedbacks and elevate the Tiffany Experience by keeping the survey questions in mind. Act as Guest Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Tiffany client experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences. Take action on performance and client feedback to improve customer service.
Operational Excellence:
Ensure exceptional operational support to drive sales and service. Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Ensure compliance with all internal control procedures. Partner with Operations Team to reallocate resources to sales and clienteling through supporting key pillars.
Talent:
Hire and develop talent to ensure a winning team and create a best in class service & selling organization. Partner with the Line Manager and Human Resources to develop and execute an Individual Development Plan for each employee. Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance. Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.
Qualifications
- Previous retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality) - Minimum of 8 years
- Proven track record in sales generation, managing the achievement of sales results.
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
- Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
- Must have authorization to work in the country where the position is based
- Some familiarity with jewelry, watches, clocks and silver products is a plus
- Language spoken: French, Dutch and English. Other languages appreciated
Tiffany & Co. is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age.
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