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ASSISTANT STORE DIRECTOR - MIAMI DESIGN DISTRICT
manager · Luxury & Retail
Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.
To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.
YOUR WORK ENVIRONMENT
The Assistant Store Director is responsible for supporting the Store Director in implementing operational policies, sales support, training, and stock management. Maintaining the highest degree of customer service every day in accordance with Retail Excellence and empower associates to make decisions in the best interest of providing an elevated customer experience.
YOUR IMPACT
Sales:
- Develop, train, and continuously motivate associates towards achieving and exceeding personal and category sales objectives while applying retail excellence
- Demonstrate leadership by playing an active role on the selling floor, coaching and team
- Lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention
- Meet set category and consignment % of total business goals as defined by management
Sales Support:
- Support the sales process as needed
- Assist in facilitating solutions to customer issues in addition to directly handling raised customer issues or complaints
- Support sales staff with consignments
- Ensure the highest level of customer service
- Ensure compliance with Policies and Procedures
Reporting:
- Perform daily reporting and analysis as directed