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LVMH Watches & Jewelry - Customer Support (for watch brands)

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応募条件:

カスタマーサービス経験（カスタマーサービスおよび販売経験を含む）※最低２年以上
- カスタマーサポート(コールセンター)での経験がなくても、ホテル・航空会社・ラグジュアリーブランド・百貨店などで接客経験があれば可。
- 時計や宝飾に直接携わった事がなくても、他の業界で富裕層の接客をした経験があれば可。
英語スキル：基本レベルの、読み書きは必須。（口頭でのコミュニケーションスキルがあればプラス）
コンプライアンスを十分に理解し、規則に従って対応できること
基本的なオフィス処理能力とPCスキル（参考：主にSalesforce、SAP、Excel、およびNotesを使用）
ブラインドタッチが可能（通話を受けながら画面操作ができること）
精密機械時計やジュエリーなど、細かい作業に慣れている方 (クレーム対応の経験がない場合でも、入社後に対応方法をご説明いたします)

技術的および個人的スキル

Requirements:

At least 2 years of customer service experience, including customer service and sales experience.
- Customer Support (Call Center) experience is not required, but experience in customer service at hotels, airlines, luxury brands, or department stores is acceptable.
- Even if you have not directly worked with watches or jewelry, experience in serving affluent customers in other industries is acceptable.
English skills: Basic level is fine, but writing and reading is must-have. The verbal communication is a plus.
Have a sufficient understanding of compliance and be able to respond in accordance with the rules.
Basic office processing ability and PC skills (mainly using Salesforce, SAP, Excel, and Notes)
Blind touch is possible (to operate the screen while receiving a call)
Those who are accustomed to careful work such as precision mechanical watch and jewelry.

(If you don't have any experience in handling claims; we will provide you with instructions on how to handle it after you join.)

Technical and personal skill:

Be open, cooperative, and fearless.
Have a positive attitude towards work.
Flexibility as there are many irregular cases.
Must be able to respond kindly and courteously due to collaboration with various departments and people.
Interested in luxury brands and capable of anticipating the needs of affluent customers.
Team worker.
Able to absorb a wide range of knowledge and maintain a good balance with both customers and staff, acting as a balancer.

LVMH Watches & Jewelry - Customer Support (for watch brands)