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[LVMH Beauty] Customer Experience Coordinator
mid · Other
- Experience: 3–4 years of experience in Customer Service (CS) or related operational roles.
Core Competencies:
- Expertise and high proficiency in Phone Support (Call Handling) and high-difficulty complaint resolution is essential.
- Strong interpersonal and communication skills to collaborate with various cross-functional teams.
Systems & Tools:
- Experience with Salesforce Service Cloud (SFSC) is preferred.
- Operational experience with multi-channel tools (Kakao Chatbot, Email, Telephony systems).
- Understanding and adaptability regarding corporate internal Legacy Systems and Order Management Systems (OMS).
Channel Understanding: Clear understanding of distribution structures and CS processes for Department Stores, Brand.com, and external partner malls (E-concession).
Language:
- Business English proficiency required (Capable of understanding global system manuals, email correspondence, and basic written communication; functional usage for work is prioritized over fluency).
Attitude:
- Proactive and open-minded, with a strong sense of ownership.
- Organized capability to prioritize and systematically complete tasks in a multi-tasking environment.