CRM and Loyalty Trainee

Vista previa de la oferta

CRM and Loyalty Trainee

internship · Luxury & Retail

At Sephora, beauty is about feeling seen, valued, and empowered—individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With over 56,000 employees across 35 countries, we connect customers and beauty brands within the world's most passionate beauty community. With nearly 500 brands and our own Sephora Collection, we offer one of the most diverse assortments of prestige beauty products across fragrance, makeup, skincare, haircare, and more.

POSITION PURPOSE:

The CRM and Loyalty trainee will assist in all loyalty and customer relationship management tasks that drive loyalty engagement across the verticals in the team. Keeping our customer and beauty addicts at the heart of everything, this role will support the efforts that ensure the love and addiction to MY SEPHORA remains strong across all 360 executions and campaigns executed for the business across the Middle East, including supporting on all business loyalty metrics and reporting.

You will excel and enjoy this position if you are ready to actively handle the following missions:

·       Support the end-to-end Reward & Gifting experience across all customer touchpoints by coordinating gift activations, launches, and visibility updates across online and in-store channels to ensure a seamless omnichannel experience.

·       Support on the monitoring and reporting on reward and gifting performance, while coordinating with Logistics and Store Operations teams on stock allocation, transfers, and operational follow-up to ensure smooth execution and customer satisfaction.

·       Coordinate on communications of email + SMS prior to deployment for all loyalty events (Store Events, Masterclasses, Brand-Led Events, PR Collaborations).

·       Coordinate with cross functional and department teams (Content, PR, Social, Call Centre) to ensure timely and efficient management of assets, information and deadlines as required.

·       Coordinate and provide the social team with event schedules and support in any required social assets.

·       Liaise with mall marketing coordinators to support event promotion through mall communication channels and support in any required artwork in line with their guidelines.

·       Coordinate and follow up with the Call Centre regarding event guest lists and confirmation statuses to identify and implement any additional outreach required.

·       Provide on-ground support by attending select store events and masterclasses when required.

·       Coordinate the collection, validation, and preparation of campaign, event, and gifting data requirements, ensuring all reporting inputs are accurate, complete, and delivered on time for CRM reporting and performance tracking.

·       Leverage available loyalty platforms as required supporting alignment of overall objectives of the business.

Do not hesitate to apply if you are:

• Obsessed with putting the customer first - living and breathing for the Sephora customer.
• Passionate about simplifying and enhancing existing processes, and comfortable working with new systems.
• Detail-oriented, skilled in managing both people and projects, and comfortable moving along both digital and retail channels.
• Excellent command of the English language, both written and spoken. Arabic and/or French knowledge beneficial.
• Digital and instore expertise to ensure an omnichannel approach.
• Data-savvy, result-driven and comfortable with Excel.
• Excellent communication skills (oral, written and interpersonal) and ability to work in teams.
• Able to multi-task projects, remain organized and maintain strong attention to detail.

Here, you will find: 

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit 
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead 
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference 

Join us and belong to something beautiful