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Full-time Client Advisor - Chicago Oakbrook
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A TAG HEUER CLIENT ADVISOR IS…
…A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLTY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATION
- Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
- Supports colleagues & other team members in the boutique
- Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)
- Proposes new ideas to develop sales (merchandising, events, product mix…)
…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS
- Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
- Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools provided
- Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
- Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship
…AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR
- Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)
- Leverages properly all tools (CEGID, Salesforce) and performs VM
- Coordinates Aftersales operations until the return of the watch
- Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…)
- Contributes to a positive, inclusive and supportive work environment
- Contributes to the store maintenance
- Ensures compliance with internal control policies