Care Education Expert

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Care Education Expert

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At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

Position Purpose:

Sephora Middle East is recruiting a Care Education Expert, based in Sephora University (Jeddah).

The main responsibility of this role is to support Skincare & Haircare learning and development of the KSA West region’s store team through the implementation of regional training initiatives, training delivery, in-store coaching and assessment (approx. 70% of time). The Care Education Expert is based in Jeddah and is responsible for all initiatives within the KSA West region. This role reports to the KSA Care Trainer, who oversees Skincare & Haircare training initiatives for whole KSA.

Other tasks will include delivery of Sephora University Skincare & Haircare training modules (in-class and digital) in own region, supporting brand training organization and some admin tasks. The role requires strong collaboration with Retail & Store Managers to support the learning and development of the store team.

This is a regional role that will require frequent travel within the West region of KSA and occasionally in Central and/or East region of KSA.

 You will excel and enjoy this position if you are ready to actively handle the following missions :

Coaching & Support at store level

• Visit Sephora stores on weekly basis to support with follow-up, coaching, assessment and sharing feedback through store visit reports.
• Develop Skincare & Haircare knowledge and skills of the store team through feedback and coaching on conversation, selling speech, Sephora Attitude and new product launches
• Responsible for talent development, following the internal process, for the KSA West region.
• Partner with Retail & Store Managers to share and align on feedback, development plan and follow-up actions through meetings and reports.

Skincare & Haircare Education

• With the support of the KSA Care Trainer, build and manage throughout the year the training calendar and budget for the KSA West region.
• Deliver our Sephora University Skincare & Haircare training modules (in-class and digital) in KSA West region.
• Support the KSA Care Trainer with the development of the Skincare Community, by strengthening and developing the Skincare Experts of the KSA West region.
• Accountable to increase Skincare & Haircare expertise in KSA West region by teaching about conversation, category knowledge, trends, use of devices, selling techniques, cross category and product knowledge.
• Track development, progress and learning of the KSA West region store team.
• Follow-up and support engagement of the store team with our digital Sephora Learning App.

Skincare & Haircare Brand Training

• Support the organization and logistics of any Skincare & Haircare Education events.
• Support in delivering content of multi-brand training organized internally.
• Support Skincare & Haircare brands digital training.
• Support organization and monitoring of Skincare & Haircare Masterclass training with involved brands.
• Manage admin tasks related to Skincare & Haircare brand trainings (digital trainings, attendee lists, testers’ requests…).

Collaboration & Communication with business partners

• Store & Retail Management – share feedback, align on business, priorities & support needed at store level.
• OGCC SU team – collaboration, exchange of best practices and learning from each other’s
• HR – support in providing feedback on the store Skincare team and for HR-organized events
• Skincare and Haircare Offer team – tight collaboration at all times to align on priorities & needs
• Marketing/PR – participate in events, acting as a true Sephora Ambassador

Do not hesitate to apply if you have:

• Experience in Beauty retail is a must (3+ years) and/or in retail education 
• Skincare & Haircare knowledge
• Has proven records of coaching and developing people
• Demonstrate excellent communication, presentation and public speaking skills
• Locally mobile (will travel within KSA on regular basis) and able to travel regionally (may have to travel within the Middle East countries on yearly basis)
• Collaborative, flexible, adaptable, resilient, open to feedback and self-motivated