Vista previa de la oferta
Senior Client Advisor
senior · Luxury & Retail
For our Flagship Store in Via Condotti, Rome, we are seeking a Senior Client Advisor.
Through creativity, entrepreneurship and passion our sales team enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.
Accountabilities
Sales and Services
- Maximize sales opportunity arising from every store entrance
- Act as a Brand Ambassador by representing and promoting the brand both inside and outside the Store, engaging and acquiring potential customers. This includes, for instance, participating in networking events.
- Contribute to the achievement of Key Performance Indicators (KPIs).
- Manage all clients/prospects entering the store for any reason (browsing, purchase, after-sales, complaints).
- Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)
- Handle the sales process according to established service standards (from initial Welcome to final Packaging).
CRM (Customer Relations Management)
- Enrich the CRM database with client information, ensuring data collection quality aligns with defined KPIs.
- Proactively develop prospects within the CRM database, leveraging social aptitude and networking activities.
- Execute all one-to-one CRM activities as per Store Director's instructions, including CRM After Sales Service (e.g., follow-up on watch maintenance).
Other Activities
- Apply all sales-related procedures and guidelines (security, fiscal, legal, etc.).
- Ensure that all front-of-shop areas are tidy, clean, and products are displayed in adherence to Visual Merchandising guidelines.
- Perform all After Sales Service front office activities directly related to final customers, acting as a proactive point of contact and consistently ensuring that customer satisfaction is pursued and restored.