Vista previa de la oferta
Client Advisor - Client Services Center
Luxury & Retail
- Previous experience in luxury customer service (preferably retail, hotel or concierge businesses)
- Outstanding communication skills, both written and verbal
- Proven ability to de-escalate conversations and handle challenging situations with empathy and professionalism.
- Strong sales negotiation skills
- Clear demonstration of a customer first mind-set
- Highly motivated, energetic and inspirational team player
- Able to work a varied schedule including hours/days/nights/holidays and weekends
- Able to mulit task and prioritize competing tasks
- Fluent in English; additional skills desired in Spanish, French and/or Mandarin
- Proficient in Microsoft Office
- Salesforce knowledge a plus
- Must be able to attend meetings and training sessions as required
- Must be able to attend mandated and ad-hoc training sessions to develop and maintain skills and knowledge required for the role
- Must be able to travel to nearby Boutique locations within NY/NJ for required training and potential travel necessary to host clients.