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Senior Boutique Director, Waikiki and Ala Moana
senior · Luxury & Retail
Tasks and Responsibilities
- Responsible for achievement of annual Boutique sales goals across all product categories
- Lead leadership team to develop Sales Associates to go above and beyond around client development and individual sales goals
- Ensure that all Clients experience outstanding service at all times
- Conduct regular management touchbases to review performance, operations, and employee relations issues, and to develop overall business strategy
- Lead all aspects of the process of staffing and scheduling of associates, and ensure compliance with payroll budgets
- Partner with Human Resources to oversee recruitment and hiring of Boutique Sales and Leadership Team
- Manage payroll, commercial expenses, and headcount to maintain Boutique Operating Budget
- Prioritize and coordinate events with Corporate Office to increase traffic in the Boutique and improve sales
- Develop product knowledge in coordination with Merchants and Training Team
- Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns
- Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows and contests
- Report on product sell though and client feedback to make recommendations to the Merchandising Team
- Lead all operational processes in partnership with the Operations Manager including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and increase customer service
- Adhere to and supervise compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
- Review operational reports and records to ensure adherence to Company policies and procedures, supervise store profitability, and manage payroll budgets.
- Review paperwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory.
- Ensure that adequate security exists and that physical facilities align with safety codes and ordinances.
- Conduct Quarterly Emergency Procedures meeting with entire staff, and provide management team and HR Department with updated emergency contact list as needed.
- Problem solve and develop strategies that support the Boutique’s service, efficiency, and productivity
- Oversee both Dior Ala Moana and Dior Waikiki boutiques