Sales Associate

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Sales Associate

entry · Luxury & Retail

The Sales Associate’s role is to create a good customer shopping experience by providing exceptional customer service. In addition, he/she has to be a good team player by supporting the retail team in store operation matters and whenever necessary.

Key Responsibilities

Meet/Exceed individual and store sales targets

• Achieve all KPIs and CRM requirements

• Focus on cross, up-selling and have strong “matchmaking” skills for all product categories

Provide exceptional customer care

• Drive local clients network growth

• Recruit and convert prospect clients

• Build lasting relationships with clients by bonding with them, understanding their desires and providing advice

• Maintain client books to retain actual clients and detect new potential clients

• Keep in contact with clients to arrange appointments/share collection information/product arrivals to grow loyalty

Good team management

• Maintain an open, positive and constructive communication with team members

Provide support in merchandise inventory

• Keep track of physical inventory of merchandise and inform Store Manager about product replenishment

• Assist with refilling, unpacking, packing and sorting of stocks

Provide support in visual display of merchandise

• Maintain visual standards under the direction of VM department

Lead/Provide support in store projects/back office procedures

• Proficient and accurate use of POS

• Participate in all inventory, cycle counts and goods receptions

• Ensure store functional maintenance

• Respect stockroom guidelines

Be vigilant about store security and loss prevention

• Prevent, minimize and reduce risk of stock loss or theft occurrence at all times

Requirements

• Minimum 1 year of retail sales experience will be an added advantage

• Ready-to-Wear (RTW) and/or luxury fashion experience will be an added advantage

• Good understanding of luxury market and practices

• Good communications and interpersonal skills

• Good team player

• Motivated and driven

• Good customer service and selling skills

• Good in mix and match on Ready-to-Wear (RTW)

• Good flair of fashion sense