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E-Commerce Manager
Marketing
Louis Vuitton Japan is committed to delivering an exceptional client experience across every touchpoint of the customer journey. As a market-leading luxury brand, we continue to strengthen our e-commerce and client service capabilities through operational excellence, innovation, and a deep understanding of client needs.
Within the Client Development and Digital Retail function, the E-Commerce team plays a critical role in driving sustainable business growth by executing comprehensive digital strategies, maximizing key commercial moments, and elevating the client experience in the digital environment.
The E-Commerce Manager is responsible for leading the overall online business across Louis Vuitton Japan’s official website and LV App, while driving sales growth across the broader Digital Retail landscape, including both standalone e-commerce sales and sales generated through the Client Service Center (CSC).
A key strategic objective of this role is to accelerate downloads and adoption of the LV App in order to deepen client engagement and enrich the client journey across both digital and physical retail touchpoints.
This role also responsible for formulating and executing strategies for client acquisition, revenue growth, and continuous user experience enhancement. While not accountable for the full e-commerce P&L, the E-Commerce Manager holds full ownership of the department’s expense budget and is responsible for optimizing return on investment across acquisition channels, including SEO, SEM, and emerging discovery technologies such as AI-driven search and Large Language Models (LLMs).
In addition, this position leads a team covering Sales Analysis and Planning, Traffic Acquisition, Expense Budget Management, Digital Merchandising, and Webmaster functions. The successful candidate will collaborate closely with local stakeholders and Paris headquarters to maximize product launches and define category-specific growth strategies.