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Field Coach, Singapore
Other
About the Role
As Field Coach for Singapore, you will partner with the store leaders and our retail teams to observe, monitor, and coach teams to ensure that the Tiffany client experience is delivered consistently, and brand attitudes are demonstrated. This is a role for someone who combines the planning of training sessions with high-impact coaching for commercial results.
Your Mission
Based in Singapore, you will plan the training sessions, partner with store leadership, provide on the job coaching and follow up, to ensure that the selling and clienteling skill sets are adopted and demonstrated by the retail teams to confidently and skillfully need the business needs. You will create Tiffany Brand Ambassadors who are curious and passionate about our clients, our brand, our products, and have a strategic and optimistic approach to selling and client development.
Key Responsibilities
Coaching for Client Experience
Align with Retail Goals to implement and drive changes and elevation in Client Experience.
Monitor and observe daily client interactions on the sales floor. Provide feedback to the retail sales team and update Coaching Log as evaluated against Tiffany knowledge, client experience, selling skills and attitude benchmarks/best practices.
Ensure brand behaviors are demonstrated on the sales floors as company standard including but not limited to grooming, image and etiquette, store presentation standards, etc.
Coaching for Performance
Partner with store leaders to identify store opportunities through observation, sales dashboards and NPS.
Create coaching plan for market & store, update coaching log to give visibility on progression & time spent to equipped the sales team.
Monitor and coach the sales team on their client experience behavior, offering short- and long-term solutions to closing performance gaps (coaching, training classes, review of training materials, etc).
Establish frequent check-in schedule with store leadership, market retail performance and learning teams on coaching conversations, progress, and opportunities.
Update training records for employees in Tiffany Oracle Learning Management System (LMS)
Lead by example and help support a culture of coaching & feedback working directly with the Store & Team Managers.
Partnership on Leadership Development of Store Leaders:
Give feedback to store leaders upon observation of Leadership Rituals
(Daily T, Leader on the floor, 1 to 1 conversation)
Training for Impact
Partner with store leadership for structuring, scheduling and participating in motivational learning moments that includes regional training sessions, peer mentorship programs, employee experiences etc.
Partner with Regional & Local Retail Learning Manager to learn and facilitate trainings for designated market, designed to support business objectives.
Organize and/or facilitate inspiring & impactful on-boarding/induction to all new hires, partnering with subject matter experts in the market/region or store to ensure an enhanced learning experience for the employee.
Partner with store management to prepare monthly training calendar/focuses, mapping out learning solutions (Daily T, In-store training sessions) based on observations and specific business objective of store/region.
Observe the quality of all in-store training via follow up, partnering with Store Management Team, maintaining an active sales floor presence to assess the impact of any learning initiatives.
What We're Looking For
Proven experience in retail leadership and people development skills.
Confident in identifying gaps and application of coaching and learning methodology and techniques to train retail team members
Proven track record with progressive coaching approach
Strong facilitation, communication, and interpersonal skills
Ability to interact strategically with broad range of stakeholders.
Lead and inspire as a role model as a Field Coach
Encourage growth mindset and winning spirit
What Tiffany Offers
A role at the heart of one of the world's most iconic luxury Maisons.
Cross-functional exposure across markets, functions, and the LVMH ecosystem.
A culture built on thoughtfulness, creativity, and genuine care for people.
Meaningful opportunities to shape your own career trajectory within Tiffany and LVMH.
To apply: Our HR team will be in touch to share Tiffany's values and culture. Shortlisted candidates will meet with our local Retail Excellence team, Managing Director and Regional leadership team.