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Retail Education Coordinator
Retail & Commercial Banking
At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.
Today, as we continue our exciting expansion across the UK, we’re looking for passionate, driven individuals to help shape the future of prestige beauty in one of the world’s most dynamic retail markets.
The Opportunity
As our Retail Education Coordinator, you'll play a key role in bringing SEPHORA's learning and development strategy to life across the UK. Supporting our Retail Education team, you'll help ensure our Beauty Advisors and store teams have access to engaging training, brand education and digital learning experiences that build confidence, drive performance and elevate the client experience.
This is a highly collaborative and fast-paced role, perfect for someone who thrives on organisation, enjoys building relationships and is passionate about how we inspire, educate and empower our teams to create unforgettable experiences for every client, every day.
What you’ll be doing…
- Coordinate and maintain the UK retail education calendar, ensuring learning activity is planned, communicated and delivered effectively across the business.
- Organise the logistics for training events, workshops and education experiences, including venues, travel, accommodation, catering, learning materials and product requirements.
- Track training attendance, engagement and effectiveness, providing accurate reporting and insights to support continuous improvement.
- Support the management of education budgets, purchase orders, invoices, reporting and key administrative processes.
- Help deliver digital learning initiatives by supporting the rollout, tracking and reporting of platforms such as MySephora Learning and Attensi Skills.
- Create, update and maintain engaging digital learning content and learning pathways that support the development of our retail teams.
- Act as a key point of contact for brand partners, coordinating training requests, store visits and education opportunities across the retail network.
- Partner closely with the Head of Education to deliver impactful brand education plans that align with commercial priorities and business goals.
- Coordinate brand trainers and specialists into stores, ensuring visits are well organised, effective and deliver value to both Cast Members and brand partners.
- Support the organisation and tracking of gratis, incentives and educational tools that enhance engagement and learning outcomes.
- Build strong relationships with Retail Leaders, store teams, brand partners and Head Office stakeholders, ensuring clear communication and seamless execution of education activities.
- Champion SEPHORA's commitment to learning and development by helping create outstanding educational experiences that support both individual and business success.
What you’ll bring…
You'll be a highly organised and proactive coordinator who enjoys bringing people, plans and projects together. Confident managing multiple priorities, you'll have excellent communication skills and a collaborative approach, enabling you to build strong relationships across store teams, brand partners and Head Office stakeholders.
- Experience in training coordination, education support, retail operations or administration, ideally within a beauty, luxury or fast-paced retail environment.
- Strong organisational and project coordination skills, with the ability to manage multiple deadlines and priorities simultaneously.
- Excellent communication and stakeholder management skills with the confidence to work with both internal and external partners.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Experience working with digital learning platforms, learning management systems or reporting tools.
- Strong attention to detail and the ability to maintain accurate records, reporting and documentation.
- Comfortable analysing training data and tracking engagement and learning outcomes.
- A proactive, solutions-focused mindset with the ability to work independently and as part of a wider team.
- Passion for beauty, people development and creating exceptional learning experiences.
- Alignment with SEPHORA's values and commitment to creating a culture of belonging, growth and excellence.
Beautiful Benefits at SEPHORA UK
When you join SEPHORA, you’re joining a team that we truly value and our benefits reflect that. Here’s what you can look forward to:
- Private Healthcare, Life Assurance and Private Pension from day one.
- Competitive pay that grows with you, including annual salary reviews.
- A generous employee discount across the world’s best beauty brands.
- A paid day off on your birthday.
- Access to a wellbeing and perks platform.
- LVMH Heart Fund support.
- Generous holiday allowance, with the option to buy more.
- And more…
Together, we belong to something beautiful.
SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
We welcome applications from all suitably qualified candidates. Please note that we are unable to provide visa sponsorship for this role, so applicants must have the right to work in the UK at the start of employment and will be asked to provide relevant evidence.