Coordinator, Client Experience - The Landmark

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Coordinator, Client Experience - The Landmark

Luxury & Retail

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy. 

POSITION OVERVIEW

The Tiffany & Co. Client Experience Coordinator will support the top client experience and appointment business at The Landmark as a trusted resource for all domestic and global clients visiting New York City. The Client Experience Coordinator will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brand’s heritage, prestige, and traditions are upheld. The Client Experience Coordinator must be well-connected in hospitality, fine dining, and have a comprehensive understanding of the luxury market.

Provide highest level of client service.

• Offers luxury services direct to clients, VIC clients, and EXCO team members by partnering with all functional teams to deliver elevated, bespoke experiences.
• Share appropriate Tiffany and Co. history, product information and servicing offerings
• Provide NYC area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and adventure for guests
• Proactively researches the NYC market for new businesses to consider when partnering clients with various touch points
• Build relationships with top hospitality organizations, hotels, and restaurants in and around New York City
• Develop and manage high net worth client experiences while visiting The Landmark
• Manage schedule of multiple private spaces within The Landmark
• Manages client appointments flowing through our booking platform Booxi and email inbox.
• Engages in direct client discovery for each appointment to fully customize and personalize all touch points. 
• Collect, analyze and report customer trends alongside Commercial team feedback to Client Experience Manager/Director.
• Ensures the store environment is welcoming, well-organized and aligned with the brands' image and standards. 
• Manages and resolves any escalated customer concerns, by addressing situations in a timely manner, ensuring swift and satisfactory resolutions. 
• As a coordinator of the global flagship, the Client Experience Coordinator carries the responsibility of supporting external appointments and assisting with luxury experiences, thus generating revenue for other stores.

Partner with Functional Landmark teams

• Acts as a liaison between sales managers, client advisors and other departments/stores to fulfill clients’ needs
• Ensures effective communication between all departments to ensure smooth execution of client experience programs
• Partner with Client Experience Manager/Director to set and maintain standards for hosting moments
• Coordinate client events to engage existing clients and attract new ones
• Support Client Experience Department on an as-need basis 
• Lead internal tours of the Landmark when needed
• Support training of in-Store client experiences and protocols for new employees
• Monitor the customer experience and coach the team to improve service standards when necessary.

Skills and Competencies

• Exceptional Communication skills: verbal and written
• Proven experience networking in and around New York City
• Event and catering experience 
• Expertise in coordinating car and travel arrangements
• Creation of detailed itineraries
• Ability to create memorable bespoke experiences
• Meticulous attention to detail
• Organizational and time management skills
• Entrepreneurial, flexible and independent
• Possess strong commitment to team environment and collaboration
• Strong sense of urgency
• Understanding of the luxury market & professional etiquette

Desired Experience

• At least 2 years of luxury hospitality experience
• Multi-Lingual profiles preferred
• Strong existing relationships with luxury hotels and restaurants both domestically and globally
• Proven experience working with VIC Clients 
• Demonstrates strong administrative skills. (Proficiency in Excel, PowerPoint, Word necessary) 

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights. 

We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings. 

The hiring range for this position ranges from $26.35 to $35.65. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.