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CLIENT SERVICE ADVISOR (CONTRACT)
junior · Luxury & Retail
- Provide a positive, courteous and pleasant customer experience. Demonstrate high professionalism in sharing CELINE’s brand story and product knowledge when communicating with clients in all channels.
- Be proficient in advising clients on CELINE styling and wardrobe. Strive to discover the clients and their needs, and to guide them across the Brand.
- Monitor all escalated complaints, turning negative scenarios into a positive outcome/ opportunity.
- Follow-up on Celine.com orders (changes in status, back-orders, etc.). Ensure timely order processing, and communicate relevant updates on product, expected order volume with relevant stakeholders
- Relay After Sales Care and Customer Care inquiries to appropriate resource and ASQ team
Requirements:
- 1-2 years of experience in call-centre environment
- Clear demonstration of a customer first mind-set
- Strong interpersonal skills and ability to provide feedback in a constructive and professional way
- Able to work a varied schedule/ shifts including hours/days/nights/holidays
- Demonstrate agility and ability to deal with ambiguity
- Proficient in Microsoft Office including MS Excel skills
- Proven experience in communicating and influencing across job levels with both internal and external partner
- Thai language & luxury background is a plus
OTHER INFORMATION
Potential starting date: 11 August 2026