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Omnichannel Director Europe (M/W/X)
senior · Marketing
Experience & Background
- 7+ years of experience in Omnichannel, E-commerce, CRM, Digital, or Customer Experience leadership roles.
- Proven ownership of a significant P&L and delivery of ambitious growth and profitability targets.
- Strong experience developing and executing omnichannel strategies across multiple markets.
- International and matrix organization experience, ideally at European or global level.
- Previous exposure to Luxury, Beauty, Fashion, Premium Retail, or Consumer Goods environments is highly desirable.
- Experience leading cross-functional teams and influencing senior stakeholders at Executive Committee level.
Hard Skills
- Omnichannel strategy and business transformation
- E-commerce and P&L management
- CRM, loyalty, lifecycle marketing, and clienteling
- Performance marketing and customer acquisition
- Customer experience and service excellence
- Data analytics, reporting, and performance management
- Commercial planning and growth strategy
- Digital ecosystem and MarTech understanding
Soft Skills
- Strong strategic thinking and business acumen
- Outstanding stakeholder management and influencing skills
- Executive presence and communication abilities
- Data-driven decision-making
- Entrepreneurial mindset with strong results orientation
- Ability to lead through complexity and ambiguity
- Collaborative leadership style with high emotional intelligence
- Proven capability to drive change and align diverse teams across markets