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Operation Manager, Client Services
Operations
The Operation Manager, Client Services, is responsible for leading and optimizing back-office and operational support activities within the Digital Retail function. This role covers order monitoring and release/decline decision-making, payment issue management, fraud and chargeback handling, returns, distance repair operations, personal data request operations, cross-functional issue resolution, and support for system enhancements and project implementation.
In addition, this position is responsible for managing the Client Services Operations team, ensuring effective CS operation team development, and operational continuity. The role also acts as a key liaison across multiple internal stakeholders, including Finance, IT, Digital Retail, Logistics, Legal, and Internal Control, and HQ stakeholders to ensure smooth execution of daily operations as well as local and global initiatives.
The successful candidate will bring strong operational leadership, project management capability, stakeholder management skills, and a client-centric mindset, along with excellent communication skills in both English and Japanese.